Total quality management ebook,lecture notes,pdf download for MBA students

Hi Guys,

I am sharing with you this excellent ebook on Total Quality Management in PDF format. This ebook is highly recommended for MBA or management students.I will also share the lecture notes on this subject.


The course content in this ebook/notes of the subject Total Quality Management is as follows:

Basic TQM - Concepts Introduction; Development of the Importance of Quality Management; Quality and Public; Factors Affecting Quality; Total Quality Management: Introduction and Principles.

TQM Philosophies - Approach to Quality: Deming, Juran, Crosby, Kaizen, Shigeo Shingo, Ishikawa, Taguchi. Concept of Quality Circles.

Six Sigma Introductions - Deviation and Standard Deviation; Phases and Defective Units of Six Sigma; Its Importance; Overview of Master Black and Green Belt

Leadership - Definition; Characteristics of Quality Leaders; Leadership Concepts; Role of TQM Leaders

Customer Satisfaction -...

Total quality management ebook,lecture notes,pdf download for MBA students


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